Your shopping cart is empty!
Thanks for purchasing our products at Urine Luck.
For any other items to be eligible for a refund, you have to return the item you have purchased to us within 7 calendar days of the purchase. The item must be unopened and in its original condition. We can not refund shipping costs and you will be eligible for returning the items at your own expense.
We do not offer returns for the Quick Clear Detox Drinks as they are a food stuff and have been out with of our control once sold.
If our products arrived damaged, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.
If anything is unclear or you have more questions feel free to contact our customer support team.
We deliver to the UK, Europe and World Wide using the Royal Mail & DPD, all orders are tracked and require a signature.
Our shopping cart and carriage estimator will calculate the exact carriage charge applicable by weight and destination prior to placing an order, below is a guide to carriage costs and services offered.
Orders will only ever be delivered to the shipping address and under no circumstances left elsewhere ( in the porch, under the mat, in the bin etc!)
With DPD, you get so much more. Thanks to their industry-leading Predict and Follow My Parcel services, you will receive a one hour delivery window via SMS or email, allowing you to track the progress of your parcel
on a map, counting down to a 15 minute window.
The following areas not not receive next day delivery
Scottish Highlands & Islands - 2-5 day delivery
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
1-3 working day but not guaranteed
Weights up to and including
Next working day before 9am or 1pm guaranteed
Europe 3-5 working days, worldwide 5-7 working days
* Australia, New Zealand & Singapore
In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.
This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.
Delivery times and order cut off timesThe methods that we use to deliver our products, and the
time periods within which delivery is usually completed, are as follows:
Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.
Delivery tracking is available in respect of all orders for our products.
To track your delivery, enter your tracking number (which is provided in your order confirmation email) into our delivery service provider's website here: www.royalmail.com
All deliveries must be received in person at the delivery address, and a signature must be provided. For UK orders if delivery is attempted but unsuccessful a ‘While you were out card’ will be left detailing how re-delivery can be arranged or collection in person at your local Royal Mail Sorting Office upon production of the card left by Royal Mail (full instructions are on the card)